
Frequently Asked Questions
Everything You Need to Know Before Your First Visit
We’re here to make your experience smooth, stress-free, and results-driven. Below are answers to the most common questions we receive from patients in San Antonio looking for expert physical therapy that actually works.
- 01
Expect a full-body evaluation focused on your mobility, strength, and function. We take the time to understand your goals and activity level to build a custom plan that helps you recover, prevent re-injury, and return to the activities you love—whether that’s running, weightlifting, or CrossFit
 - 02
No referral needed! In Texas, you can start physical therapy without one. Skip the wait and contact us directly—our team will walk you through the process and get you scheduled quickly.
 - 03
Wear something comfortable and easy to move in—think gym clothes. If you have medical records, MRI results, or doctor’s notes, bring those too! They can help us get a clearer picture of your condition.
 - 04
Complete your intake paperwork online before your visit. If not, just arrive 15 minutes early. That gives us time to review your information and get started without delay.
 - 05
Free Initial Evaluation: 20–30 minutes
Full Treatment Sessions: 60 minutes of one-on-one, hands-on care tailored to your recovery and performance goals.
 - 06
Yes! You’ll get a customized home exercise plan via our clinic app. These exercises are key to accelerating your progress and avoiding setbacks between sessions.
 - 07
We’ve got you! Your physical therapist is available via our secure clinic app. Ask questions, share feedback, or just check in—we’re with you every step of the way.
 - 08
We are an out-of-network provider—by choice. Why?
Insurance companies often restrict care, deny needed treatments, and limit session times. We believe in putting your health first. That’s why we offer:
1-on-1, 60-minute treatments
Faster recovery without red tape
Expert therapists who work for YOU, not your insurance
LEARN MORE
 - 09
Most patients attend between 12–16 sessions, but we tailor everything to your goals and timeline. Some may need fewer, while others benefit from ongoing care. We’ll create a plan that works for you.
 - 10
Yes, we accept HSA (Health Savings Account) and FSA (Flexible Spending Account) payments. 💡 Reminder: FSA funds expire at the end of each year—don’t let them go to waste!
LEARN MORE
 - 11
Absolutely. We work with CareCredit to offer 6-month, interest-free payment plans. We also provide interest-free in-house payment plans so you never have to delay care due to cost. Learn more about payment options.
LEARN MORE
 - 12
Of course! We help everyone from kids to grandparents regain strength and live pain-free. Whether you’re an athlete or just want to feel better doing everyday things, we’ve got your back. It’s not about how fast you run—it’s about how strong you feel.
 - 13
Graduates of our recovery program often join our Performance Care Club, which includes:
Monthly tune-up sessions
24/7 access to your PT via our clinic app
Super discounted sessions (if something happens to you and needs more than one visit that month. You can also share discount with family)
Access to our recovery room
Preventive strategies to stay pain-free, mobile, and strong for life
 

Real Results from Real People
A
Anna-Liisa Casals
Positive, personalized, professionals! Edwin, Jesse, & Troy are TOP NOTCH! Overall, I put all my faith and trust into these amazing doctors who graciously took in a wounded athlete, and not only rehabbed multiple areas of my body, but also have given me hope of living a pain free life.
Their knowledge and patience in explaining what the process will be, and how they will approach the best methods of physical therapy, catered to specific injuries, is impeccable. One of my favorite aspects I appreciate and value the most about this facility is their personal approach to getting to know me, not only as a patient, but personally. Flor is the cherry on top with her positive energy and enthusiasm for everything!

Ready to Get Started?
Call us, email us, or request your free evaluation today.
We’ll help you feel better, move better, and live better—starting now.
